Help Center

• Lighting my stove properly
• Have a good combustion on my fireplace
• How do I clean my soapstone stove?
• The first lighting of my stove
• How to properly clean the glass of my stove
• Why is the glass on my stove turning black?
• When should I replace the gasket on my stove?

• How to store pellets?

• Alarm AL 01
• Alarm AL 02
• Alarm AL 03
• Alarm AL 04
• Alarm AL 05
• Alarm AL 06
• Alarm AL 07
• Alarm AL 08
• Alarm AL 10
• Alarm AL 12
• Commissioning a KLOVER pellet stove
• Device not found
• Replacing KLOVER refractory bricks
• Using the remote control

• Open position sensor - E00010000.10
• Pressure sensor is not calibrated - E2000.10
• Communication fault motherboard - E00040000.10
• Touch screen blocked - E00040000.08
• Maintenance of 700kg Rika
• Limiter / Overheated stove - E00020000.10 / E00020000.08
• Horizontal motor communication fault - E0800.10
• Pressure switch not enough vacuum - E4000.02
• Room Thermostat Communication Error - E0004.10
• Smoke ventilator fan failure - E08000.10 / E08000.08
• Communication louvers - E1000.10
• Ventilation flaps engine failure - E1000.04

• Alarm A01
• Alarm A02
• Alarm A03
• Alarm A04
• Alarm A05
• Alarm A08
• Alarm A09
• A11 alarm
• A13 alarm
• A14 alarm
• A16 alarm
• A18 alarm
• A19 alarm
• A20 alarm
• A23 alarm
• Remote control connection

• After-Sales Service Call Rates